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ENGAGEMENT MODEL

EDC-Solutions Delivery™ Framework

Indecomm’s genesis has been in software product development. We work ground up with the world’s top software product companies, shipping products that go beyond expectations to create an amazing customer experience.

ABOUT EDC-SD™

We are a company that is focused on revenue generation for our clients unlike most technology services vendors that deal with cost management

It is precisely this reason that has drawn our investors, our clients and our key assets – our engineers – to be part of the Indecomm organization.


At the heart of Indecomm’s success is our unique, proven software product engineering service delivery model, developed and refined over the last decade and a half - the Extended Delivery Center – Solution Delivery™ Framework (EDC-SD™).

Overview of the key features of the EDC-SD™

Extended Delivery Center Framework

Plan

- Understand Support Cycle
- Understand Skills Profile & Resource Needs
- Study Products & Services

Initiate

- Procure/Setup Hardware and Software
- Setup Lab/Connectivity
- Start Pre-engagement Training
- Hire or Commission Team

Ramp-Up

- Setup Environment
- Review Initial Documents
- Conduct Classroom Training
- Conduct Shadow Training
- Conduct Field/Pilot Training

Operate

-Solution Delivery
- Product Innovation
- Next Gen Services
- Core Product R&D Product
- Sustenance & Support

Implemented through 'co-development' and 'virtual teams', in contrast to the traditional black box model of outsourcing

Provides a range of services (New Dev, Sustenance, QA, Support, PS, etc.)

Employs a strong operational framework and mature governance model

Fosters true partnership and joint ownership through mutual investment

Offers a well-defined process and a collection of guidelines, checklists, tools, templates, etc.

Leverages structured and repeatable processes right from the start

The following section elaborates on the key tenets:

Co-Development

The reason this high-throughput, agile, and scalable team model remains successful is the philosophy that is at the core of Indecomm’s DNA - co-development. Indecomm works to create a transparent and accountable extension of the core Client team.

This is in sharp contrast to how traditional legacy IT services companies view engagements as outsourcing opportunities. With a strong process driven collaborative framework, focus on continuous improvement, and cross-pollination of ideas, the EDC team is perfectly placed to deliver to our Clients’ very specific needs.

Institutional Knowledge

Indecomm’s deep experience and expertise has created a rich and ready repository of guidelines, check-lists, and templates that are digitally aided and supported.

Coupled with the various Centers of Excellence – Architectural, Technology, Domain, and Process, we ensure our clients meet success the first time and every time as they roll forward working with an external technology partner.

IP and Security

Working with software product companies has helped us develop an appreciation of Intellectual Property Protection and Security in general. Aided by the Silicon Valley law firm of Wilson and Sonsini, Indecomm continues to ensure that we have the legal and process structure to meet our Clients’ expectations around IPR and security, and that we conform to various standards and certifications: ISO 27001:2005, SAS 70, Sarbanes Oxley, HIPAA and GLBA.

Future Driven

The EDC-SD™ allows Indecomm to partner with clients who are building net-new products and experiences, while creating new market opportunities. To be a successful partner, our clients require us to be future-driven.

To be able to have a strong digital engineering and expert engagement base that gives both parties the confidence to venture out and create products and markets that have not be created before.

Agile Before Agile

In today’s world, enterprises need to be constantly on their toes, moving strategy and direction in line with changing market demands. Indecomm had committed to being agile years before it became a buzzword in the IT industry.

Our pioneering agile delivery methods and test-driven development approach helps us optimize our client’s product cycle from ideation to launch.